Overview
At Secret Sample Store, we aim to make every order spot on. Because our products are fragrance samples, returns aren’t usually possible once they’ve been dispatched. However, if we make an error with your order, we’ll put it right straight away.
When we accept returns or replacements
We’ll offer a return, replacement, or refund if:
- You receive the wrong item
- Your order is incomplete
- Your package arrives damaged
- There’s any mistake on our end
If something’s not right, just get in touch with your order number and a quick description of the issue. We’ll sort it without any faff.
When we can’t accept returns
Due to the nature of fragrance samples, we can’t accept returns based on:
- Change of mind
- Disliking a scent
- Ordering the wrong item by accident
Once a sample leaves our store, it can’t be resold for hygiene and safety reasons.
How to report an issue
Drop us a message via our email secretsamplestore@gmail.com within 7 days of receiving your order. Include photos if possible. We’ll review it and let you know the next steps.
Need help?
Contact us at secretsamplestore@gmail.com for questions related to refunds and returns.