Overview
At Secret Sample Store, we aim to make every order spot on. Because our products are fragrance samples, returns arenโt usually possible once theyโve been dispatched. However, if we make an error with your order, weโll put it right straight away.
When we accept returns or replacements
Weโll offer a return, replacement, or refund if:
- You receive the wrong item
- Your order is incomplete
- Your package arrives damaged
- Thereโs any mistake on our end
If somethingโs not right, just get in touch with your order number and a quick description of the issue. Weโll sort it without any faff.
When we canโt accept returns
Due to the nature of fragrance samples, we canโt accept returns based on:
- Change of mind
- Disliking a scent
- Ordering the wrong item by accident
Once a sample leaves our store, it can’t be resold for hygiene and safety reasons.
How to report an issue
Drop us a message via our email secretsamplestore@gmail.com within 7 days of receiving your order. Include photos if possible. Weโll review it and let you know the next steps.
Need help?
Contact us at secretsamplestore@gmail.com for questions related to refunds and returns.